Terms and Conditions for Landscaping Shadwell

These Terms and Conditions set out the basis on which landscaping services are provided by us to residential and commercial customers. By making a booking, accepting a quotation, or permitting us to start work, you agree to be bound by these terms. They are intended to create clarity around the scope of work, the booking process, payments, cancellations, liability, waste handling, and the law that applies to the agreement. For the purposes of these terms, references to landscaping services include garden maintenance, soft landscaping, hard landscaping, turfing, planting, clearance, seasonal tidy-ups, and related outdoor works agreed in writing.

These terms apply to all landscaping work carried out under the name Landscaping Shadwell, whether the service is a one-off project or a recurring arrangement. We may update these terms from time to time, and any revised version will apply to future bookings from the date it is issued. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. Nothing in these terms affects your statutory rights as a consumer where applicable.

1. Booking process
All bookings begin with an initial enquiry and, where appropriate, a site review or assessment of the requested work. We may provide an estimate or quotation based on information supplied by you, including photographs, measurements, access details, and descriptions of the area to be worked on. If the work appears likely to change after inspection, we may revise the quotation before confirming the booking.

A booking is only confirmed once we have accepted the job and you have agreed to the quotation, scope, timing, and any special conditions. Confirmation may be given by email, text, written message, or other recorded communication. The booking will state the proposed date or date range, the type of landscaping work to be completed, and any assumptions made about access, waste removal, or materials. You are responsible for checking that the details are correct before the work begins.

We reserve the right to refuse or cancel a booking where we consider the site unsafe, the work unsuitable, the information provided to us to be incomplete, or where we are unable to obtain the access, permissions, or materials needed to complete the service properly. If the service requires planning permission, consent, or approval from a landlord, managing agent, freeholder, or other third party, it is your responsibility to obtain that permission before the work starts unless we have expressly agreed in writing to do so.

If you ask us to vary the agreed work after booking, we may reprice the job or alter the completion date. Changes requested during the course of the work may be treated as a separate instruction. We will try to be flexible, but any additional labour, materials, disposal costs, or delays caused by such changes may be chargeable. Landscaping Shadwell aims to act reasonably and communicate any cost implications before carrying out the revised work wherever practicable.

2. Prices and payment
All prices are given in pounds sterling and may be stated as fixed prices, day rates, hourly rates, or estimates. Unless we expressly state otherwise, quotations remain valid for the period shown in the quotation or, if no period is stated, for 14 days from the date issued. Estimates are not fixed prices and may change if the actual work differs from the information originally provided. We will normally tell you if an estimate is likely to be exceeded by a material amount.

Payment terms will be set out in the quotation, invoice, or booking confirmation. In many cases, we may require a deposit to secure labour, materials, or scheduled time. Deposits are usually non-refundable except where we cancel the booking or where refunding the deposit is required by law. Final payment is due on completion of the work unless otherwise agreed in advance. For larger landscaping projects, we may request staged payments linked to milestones or delivery of materials.

If payment is not made on time, we may pause work, withhold completion, or suspend future bookings until the account is settled. We may charge interest on overdue sums at the statutory rate applicable to late payment, where permitted by law, together with reasonable costs incurred in recovering the debt. You are responsible for ensuring that payment methods provided to us are valid and have sufficient funds available. Any bank charges or payment processing fees arising from failed transactions may be passed on to you where lawful.

3. Cancellations, rescheduling and access
If you wish to cancel or reschedule a booking, you must notify us as soon as possible. Cancellations made with sufficient notice may avoid cancellation charges, but short-notice cancellations may result in fees to cover reserved labour, travel, administration, and any materials already ordered. Where a deposit has been paid, we may retain all or part of it to reflect costs already incurred, subject to consumer law. The applicable charge will depend on the timing of the cancellation and the nature of the service.

We may cancel or reschedule if weather conditions, unsafe site conditions, equipment failure, illness, staff shortages, supplier issues, or other circumstances beyond our reasonable control prevent us from performing the work safely or effectively. If we do so, we will try to offer an alternative date. We will not be responsible for delays or non-performance caused by events outside our control, including severe weather, fire, flood, strike action, transport disruption, or utility failure, provided we act reasonably and keep you informed.

You must ensure that we have suitable access to the site on the agreed date and throughout the booking period. This includes safe entry for workers, vehicles, machinery, and waste removal arrangements where relevant. If access is not available, or if the site is not ready for the agreed work, we may charge a call-out fee, waiting time, or additional visit fee. Any delay caused by locked gates, restricted parking, obstruction, or inaccurate access information may be chargeable.

4. Scope of work and customer responsibilities
We will carry out the work described in the quotation or booking confirmation with reasonable care and skill. Unless the scope specifically includes design services, surveys, or specialist advice, we do not undertake to assess structural issues, drainage defects, underground services, hidden contamination, or the suitability of existing features not reasonably visible during inspection. If we discover a problem that affects the safe delivery of the work, we may stop and notify you of the issue.

You are responsible for removing or securing valuables, ornaments, toys, fragile items, pets, and any items that might be damaged during the service. You must also tell us about known hazards such as asbestos, buried services, uneven ground, unstable walls, hidden cables, pest infestations, contaminated soil, or water hazards. Where you ask us to work near utilities or underground services, you accept responsibility for providing accurate information unless we have agreed in writing to undertake service searches or specialist checks.

Any materials supplied by you must be suitable for the intended purpose and comply with relevant standards where applicable. If customer-supplied materials are defective or unsuitable, we are not liable for resulting delays, defects, or extra costs. We may refuse to install or use materials that we reasonably consider unsafe, unlawful, or incompatible with the agreed works. In such cases, we may recommend alternatives, but any decision to proceed remains your responsibility unless otherwise agreed.

5. Waste regulations and site clearance
Waste arising from landscaping services will be handled in accordance with applicable UK waste regulations and duty of care requirements. Unless otherwise stated, the quotation will specify whether waste removal is included, charged separately, or left for the customer to manage. Waste may include soil, turf, branches, leaves, green cuttings, rubble, timber, packaging, old fixtures, or other materials removed during the works. We will take reasonable steps to segregate and dispose of waste properly.

Where we remove waste, title to that waste transfers to us only when lawful and only to the extent permitted by the relevant regulations and the agreement between us. We may use licensed waste carriers, recycling facilities, composting services, transfer stations, or disposal sites as appropriate. You agree not to ask us to dispose of hazardous, controlled, or prohibited waste unless we have expressly agreed in writing and have the licences or permits required to handle it. Any additional costs arising from unexpected waste types may be charged to you.

If the site contains waste, debris, or materials not mentioned before booking, we may revise the price or decline to remove them. You are responsible for declaring known hazardous substances or special waste, including but not limited to chemicals, oil, treated timber, asbestos-containing materials, clinical waste, or contaminated soil. If such materials are discovered unexpectedly, we may stop work until suitable arrangements are made. Landscaping Shadwell will not knowingly breach waste law, fly-tip, or dispose of waste in an unlawful manner.

6. Liability and limitation of responsibility
We will exercise reasonable care and skill in providing the service. However, because landscaping work often involves natural materials, changing ground conditions, and existing site features, we cannot guarantee identical appearance, colour, growth, or settlement outcomes. Living materials such as plants, turf, hedging, and soil are subject to weather, season, maintenance, and environmental conditions. Unless we have expressly agreed otherwise, we do not guarantee survival or long-term performance where factors outside our control affect the result.

We are not responsible for pre-existing defects, hidden damage, structural movement, drainage failure, or deterioration that was already present before the work began. We are also not liable for loss or damage caused by inaccurate instructions, incomplete information, delayed access, customer interference, or failure to follow aftercare advice where such advice is provided. To the fullest extent permitted by law, our total liability for any claim arising out of a booking will be limited to the amount paid or payable for the specific service giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are liable for direct loss, we will not be liable for indirect or consequential losses such as loss of profit, loss of opportunity, loss of enjoyment, or business interruption, except where such exclusion is prohibited by law. These limitations are intended to be fair and proportionate in the context of domestic and commercial landscaping projects.

7. Complaints and remedy
If you believe there is a problem with the work, you should tell us within a reasonable time after completion or discovery of the issue. We may ask for photographs, a description of the concern, and access to inspect the area. If a defect is caused by our workmanship and is not excluded by these terms, we may choose to repair, re-perform, or otherwise remedy the issue at our discretion, provided that this is reasonable and practicable.

We will not be responsible for issues caused by normal wear and tear, seasonal change, plant failure due to drought or frost, misuse, lack of watering or maintenance, vandalism, storms, or alterations made by you or third parties after completion. Any complaint process is intended to be handled fairly and promptly. Making a complaint does not remove your obligation to pay any undisputed sums due under the booking, and we may withhold remedies until outstanding payments are settled where lawful.

If a dispute cannot be resolved amicably, either party may seek mediation or any other lawful means of resolution. However, neither party is required to continue performance if the other is in serious breach of these terms. In the event of repeated non-payment, unsafe conduct, or persistent obstruction of the work, we may terminate the booking immediately and recover any sums due for work already carried out, together with reasonable associated costs.

8. Ownership, materials and risk
Materials supplied and installed for the project will become your property once they have been paid for in full, unless the quotation states otherwise. Risk in materials may pass earlier if materials are delivered to site and incorporated into the works, or when this is expressly stated in the booking terms. Where we supply plants, timber, stone, fixtures, or other landscaping materials, natural variation in size, tone, grain, shape, and finish is to be expected and does not of itself amount to a defect.

Any plants or natural materials sold or installed are subject to seasonal availability and may vary from sample images or descriptions. If an exact match is unavailable, we may propose a reasonable alternative of similar quality and value. Where specialist items are required, lead times may extend the project schedule. Delays caused by supplier shortages, transport disruption, or material unavailability are outside our control and may lead to revised dates or adjusted pricing if agreed by both parties.

We may retain ownership of any tools, equipment, or reusable materials brought to site by us at all times. Any item loaned to you temporarily remains our property unless we agree otherwise in writing. You must not copy, reproduce, or use our written materials, drawings, or plans for another contractor without permission if they were created specifically for your booking and remain subject to our intellectual property rights or those of our licensors.

9. Governing law
These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the law of England and Wales. Where you are a consumer, you may benefit from mandatory consumer protections under applicable UK law, and nothing in these terms is intended to remove or reduce those rights. If any dispute cannot be resolved informally, the parties agree that the courts of England and Wales will have jurisdiction, subject to any legal rights you may have to bring proceedings in another part of the UK where applicable.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that any information you provide to us is accurate to the best of your knowledge and that you will cooperate reasonably to allow the services to be delivered safely and efficiently. These terms are designed to support transparent, professional, and lawful landscaping services while protecting both parties in a fair and practical way.

Landscaping Shadwell reserves the right to rely on these terms in relation to any quotation, order, or service agreement issued under this name. If a specific written agreement signed by both parties conflicts with these terms, the signed agreement will prevail to the extent of the conflict. Otherwise, these terms apply in full to all bookings and all related landscaping work carried out by us.